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Rush Orders
At Promotional Solutions, we will do everything in our power to meet your in hands date. We offer, 24, 48, & 72 hour production times on select items. Believe it or not, miracles do happen. Please note: In most cases, rush orders will result in additional charges. If you do not find an item that meets your criteria, please give us a call at 800.765.5992 and a sales rep will be more than glad to help you.
Pre-Production
Preproduction Samples
Due to the importance of being able to evaluate the accuracy of an order, Promotional Solutions offers the opportunity for a pre-production sample to be made on most products for an additional charge. Please call for pricing and availability on of pre-production samples on specific items.
When a pre-production sample is requested, the time necessary to make the sample is not typically included in the overall production time of the items. Please be careful to make sure that your sales rep is aware of your in hands dates, when items are needed for specific events.
Samples:
Promotional Solutions will send any sample to a client upon request. A valid shipping account will be required to ship the goods. All samples sent with a total value less than $5.00 will be shipped free of charge. Any sample sent to a client with a total value of more than $5.00 will require a credit card from new clients in order to process the request.
Proofs:
Promotional Solutions will send an artwork proof via email or fax on all items ordered. It is the responsibility of the client to check all proofs for correct grammar, punctuation, placement etc. Once a proof is signed and returned to Promotional Solutions, it is considered to be acceptable to move forward with production irrespective of its contents.
Overruns
Overruns/ Under-runs Policy
In many cases you may receive more or less pieces than you had ordered.
It is our intention to minimize the occurrence of overruns and/or under-runs. However, due to the nature of manufacturing with high speed imprinting machinery coupled with damages that are removed during quality control. Overruns/Under-runs are a common occurrence in this industry. Most promotional items have a 5% over/under policy. This means that if you order 1,000 pieces, you may receive 1,050 or 950. In some cases, a 10% over/under policy is standard with an order as in the case of imprinted paper or plastic bags.
When an exact quantity is necessary for your event, it should be specified to your sales rep and should appear on your final estimate. In some cases, an additional charge may be incurred by requesting exact orders.
Promotional Solutions will only bill for the exact quantity that was shipped. If there are any questions or comments with respect to the above policies, please call us at 800.765.5992 or email us at info@promolinkcom.
Ordering Procedures
Due to the customized nature of the promotional business and our close attention to detail, Promotional Solutions will not fully process an online order without human correspondence. Once a quote is received by a client, they will be contacted by a sales rep to review all of the orders specifics. Imprinting requirements will be reviewed and a bona fide corporate quote will be emailed or faxed for client’s approval. This quote may contain charges and or prices that vary from the quote received online, if the jobs' details vary from what was quoted online, or if setup fees are applicable. Once a bona fide quote is approved (signed by authorized purchaser) an artwork approval will be emailed or faxed for approval. Once this is received, production will begin. Depending on the time of day an artwork approval is received by Promotional Solutions, production may begin on the following business day.
All first time orders will require credit card prepayment or a 50% deposit check with the balance of the order due on receipt. Terms can be established for all companies eligible by faxing a copy of a credit application to 631-694-5808 Attn: Credit Dept.
Legal Disclaimer
All Prices in this website are subject to change without notice.
Any changes made to an order (by phone) after it had been received by Promotional Solutions, must be confirmed in writing or by fax.
Promotional Solutions assumes that when artwork has been submitted for reproduction in producing an order, that this artwork was submitted in full compliance with the laws governing copyright, trademarks, etc. Purchasers, by placing these orders, agree not to hold Promotional Solutions responsible for any damages, costs and/or expenses arising under these laws as a consequence of our use of said work.
The logos and designs featured on items or with relation to promotional items are to show design capabilities only. These designs are not available for sale and do not imply endorsement of any products within this website. Logo bearing merchandise can only be obtained through the companies to which the logos or symbols belong.
Size Chart
Just in case you were unsure of how many shirts to order in each size. We thought we would help you out. Below is a chart illustrating the most popular sizes ordered by our customers. This should give you a better idea of how to better plan for you event.
Most Frequently ordered sizes: 
The information herein is a general guideline and not to be considered a guarantee of fit for all garments. Garment sizes can and do vary between different manufacturers. If you have specific questions or requirements, please contact Promotional Solutions at 800-765-5992.
Shipping
Promotional Solutions ships all goods FOB the location that they have been customized at unless otherwise noted in a quotation. Blank or un-imprinted goods ship from their distribution location or place of inventory. In most cases, Promotional Solutions will ship using UPS. In some cases, where it makes better financial sense to do so, trucking service will be utilized. Promotional Solutions will always invoice for shipping unless the client had requested a specific and acceptable alternate shipping method and account number be used prior to finalizing their order.
Promotional Solutions will always do everything within its power to meet in hands dates and deadlines. It is our policy to make sure that a customer’s goods ship within the necessary time recommended by the shipper to meet the in hands date. Once goods are shipped, Promotional Solutions is not responsible for goods that arrive late due to the shipper not being on schedule.
It is understood that all rush orders will ship using an expedited shipping method unless otherwise noted. All shipping with reference to an order such as shipping for samples, proofs, preproduction samples etc., will be billed on invoiced once the entire order has shipped. Should the order not go through, a separate invoice will be sent for samples and their respective shipping costs, unless another method of payment had been arranged.
Split Shipments
A customer will often need an order to be split shipped. Example: 1,000 mugs were ordered and the customer wants 250 mugs to be shipped to 4 different locations. This type of shipping will normally carry with it a split shipping charge. This charge will be assessed on a per/product basis. It is the customer’s responsibility to notify their sales rep when prior to placing an order that split shipping will be necessary. Please note, split shipping can result in a delay for rush orders.
International Shipments
Promotional Solutions can ship internationally. However, due to national security, customs, etc. international shipping almost always adds significant cost and time to an order. Please note, all costs associated with international shipping, such as duties, tariffs, customs, freight forwarding, etc. will be invoiced to the client unless otherwise noted. In hands dates cannot typically be upheld when dealing with international orders unless planned for and built into final expectations.
Overseas Production
Promotional Solutions will, on large orders, produce goods overseas for our customers. This can save considerable money for customers and is only done when time and quantity warrants this type of an order. All fees associated with international shipments will be billed to customer at time of invoicing again, unless it is figured into the pricing of the items.
Sales Tax
All orders will be charged sales tax at the rate applicable to where your company is being invoiced. If products are being purchased for resale or for other tax exempt purposes, a copy of your current resale certificate must be faxed to 631-694-5508 Attn: Accounts Receivable and confirmed.
Collections
Should legal action be necessary in collection of this account, the client by receipt of merchandise assumes the payment of all court costs and attorneys fees. A service charge of 1 1/2 % per month or 18% per annum will be assessed on the unpaid balance of any individual invoice extending beyond regular due date period. If you have any questions regarding this invoice, please contact the accounting department at 631-694-4440.
Credit Terms & Conditions
Promotional Solutions will extend credit terms to approved customers. We will perform a credit check based upon a completed credit application. You can download a printer friendly credit application from the support page of this website. We will contact you when your account is approved, usually within 24 hours during the work week from when you submitted your application. In the event that you do not meet our credit requirements, we have other options of payment for your convenience.
Promotional Solutions standard payment terms are net 30 days - certain jobs require special terms and may be evaluated on a per job basis. Invoices are sent when your items have shipped.
Delinquent accounts:
If your account is more than 30 days past due.
If a check that was sent as payment is returned due to insufficient funds.
If the total amount of multiple orders exceeds your credit limit.
Terms and Conditions
Credit applicants hereby give their bank and vendors permission to release credit information to Promotional Solutions, Inc.
Buyers agree to pay Seller all sales tax or other taxes imposed on the sale of goods or provide Seller with acceptable tax exemption certification.
All checks that are returned for Non Sufficient Funds we will accrue a $40.00 fee to the respective account.
Should legal action be necessary in collection of an account, the client by receipt of merchandise assumes the payment of all court costs and attorneys fees. A service charge of 1 1/2 % per month or 18% per annum will be assessed on the unpaid balance of any individual invoice extending beyond regular due date period. *Cancellations will result in a forfeit of 50% of the total job invoice once production has begun.
Seller is not to be accountable for delays in delivery due to acts in which the Seller has no direct control.
By submitting a purchase order to Promotional Solutions, Inc. you agree to all of our terms and conditions.
Seller makes no warranties, in addition to ones that may or may not be made by the manufacturer of the goods.
Cancellations may result in a forfeit of the total job invoice
Credit Terms & Conditions
Payment Options
Promotional Solutions offers many easy ways to pay for your order. The following methods of payment are acceptable: Major Credit Cards (MasterCard, Visa, and American Express), Promotional Solutions Line of Credit (Credit Application), Cash. An order will not be processed unless payment method is established and accepted. All Credit Card orders will be authorized for the approximate amount of the order and then charged once the order ships in full.
All prices on Promotional Solutions are in U.S. currency.
Cancellations & Changes to your order
Once an order is placed by a customer it is considered final and binding. Of course, we will always make every effort possible to make changes or cancellations to orders if necessary. However, changes &/or cancellations will only be made if possible and on a best efforts basis.
Please Note: Promotional Solutions never puts an order into production without first receiving a signed estimate and artwork approval (when necessary). Once an order is live, in other words, estimate has been signed & production has begun. It is considered to be a bonafide order. Cancellations may result in a forfeit of the total job invoice.
